Job Opportunities

Director of Sales and Operations - Retail (DSOR)

Category

Leadership

Job Location

REMOTE, US

Position Type

Full-Time/Regular

SpinLife, the retail division of Numotion, is the nation's largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.

With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products – we provide personalized care and ongoing support. Now, we're expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.

The pay range for this position is $88,160- 121,220 salary. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Job Purpose

The Director of Sales and Operations is responsible for leading the strategy, execution, and performance of the SpinLife Retail Sales (Product Expert) organization. This role partners closely with the Senior Vice President and General Manager to translate business strategy into operational excellence, ensuring the delivery of a world–class sales and customer service experience.

The Director serves as the senior advocate for the sales organization, driving performance, engagement, and scalability while fostering a positive, high–performance culture. This role leads sales operations, talent strategy, performance management, and cross?functional alignment to optimize revenue growth, customer satisfaction, and operational efficiency.

Key Responsibilities

• Provide strategic and operational leadership for the Retail Sales (Product Expert) organization, ensuring alignment with overall sales and service strategy while owning day–to–day execution and long–term scalability.
• Serve as a primary escalation point and key advisor to the Vice President of Sales and Services on sales performance, operational risks, and growth opportunities.
• Lead, coach, and develop Sales & Operations Managers and indirect sales teams, fostering a culture of accountability, ownership, and continuous learning aligned with Numotion Leadership Principles.
• Oversee workforce planning, recruiting, onboarding, training, scheduling, and retention to ensure optimal coverage, high engagement, and timely progression to productivity.
• Establish, monitor, and analyze KPIs and performance metrics; leverage high performers and address gaps through coaching, training, and corrective action.
• Partner with Finance to ensure accurate, transparent commission reporting aligned with performance outcomes.
• Ensure consistent call quality, sales execution, and adherence to policies, procedures, compliance, and confidentiality requirements.
• Collaborate with Merchandising and cross?functional leaders (Operations, Finance, Marketing, BI) to enhance product knowledge, improve processes, and elevate the customer experience.
• Act as the voice of the customer by communicating feedback, trends, and sales insights to stakeholders and senior leadership.
• Partner with senior leadership to set annual goals and performance targets for the sales organization and lead continuous improvement initiatives across people, process, and technology.
• Support and optimize sales technologies, tools, and systems to enable consistency, efficiency, and scale.
• Champion exceptional customer service and proactively resolve customer?impacting issues.
• Provide hands?on operational support during high?volume periods or technical challenges as needed.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Required Qualifications, Skills & Experience

• Bachelor’s Degree in Sales and Marketing
• 5+ Sales Leadership experience, DME or related experience a plus
• Experience leading sales teams within a multi–location or national retail environment
• Familiarity with sales performance management systems and process improvement methodologies
• Knowledge of mobility equipment or related healthcare products

Physical Work Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily desk-based remote work; prolonged computer and phone use
• Occasional lifting (up to 10 lbs)
• Frequent use of hands for typing and system navigation

At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Spinlife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Spinlife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

This position is located in Remote.

Please start your application process by filling out our online form here: Director of Sales and Operations - Retail Application Form

Director of Franchise Sales Retail

Category

SpinLife

Job Location

REMOTE, US

Position Type

Full-Time/Regular

SpinLife, the retail division of Numotion, is the nation's largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.

With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products – we provide personalized care and ongoing support. Now, we're expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.

The pay range for this position is $88,160- 121,220 salary. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Job Purpose

The Director of Franchise Sales will lead the strategic expansion of SpinLife's franchise network, focusing on identifying, evaluating, and onboarding new franchisees across the U.S. This role guides candidates through the full recruitment process from inquiry to approval, ensuring strong qualification standards, compliance, and alignment with brand values. This role is instrumental in converting independent field technicians and other qualified operators into successful franchise owners who align with our mission to empower communities to move without limits.

You'll shape the franchise sales process, define territory strategies, and partner with marketing to attract high-quality candidates. Success in this role requires a blend of sales acumen, strategic thinking, and relationship-building to grow SpinLife's footprint and bring transformative mobility solutions closer to those who need them most.

The pay range for this position is a yearly salary of $74,080-$101,860. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Key Responsibilities

• Lead the end-to-end franchise sales process, including lead generation, candidate qualification, interviews, discovery days, FDD review, and final signing, ensuring compliance with FTC rules, state regulations, and ethical sales practices.
• Develop and execute territory strategies and market analysis to optimize coverage, support exclusivity, and drive franchise network growth.
• Collaborate with marketing to design and implement recruitment campaigns, sales collateral, and promotional materials that attract high-quality candidates.
• Build and manage CRM workflows (e.g., FranConnect, HubSpot, Salesforce) to track candidate progress, automate communications, and report on KPIs such as pipeline health, conversion rates, and cost per acquisition.
• Qualify and onboard franchisees by assessing financial capability, operational fit, and cultural alignment, maintaining high standards for quality and readiness.
• Facilitate discovery days, webinars, and presentations, acting as a persuasive communicator and trusted advisor throughout the sales cycle.
• Maintain strong relationships with prospects, internal teams, and external partners, demonstrating empathy, coaching, and resilience through long sales cycles and complex decisions.
• Collaborate with legal and compliance teams to ensure all franchise activities meet regulatory requirements and company policies.
• Support the development and delivery of onboarding and training programs for new franchisees, ensuring their long-term success.
• Represent SpinLife at expos, conferences, and development events, serving as a brand ambassador and upholding Numotion Leadership Principles.
• Demonstrate strategic thinking, adaptability, and problem-solving to balance short-term sales goals with long-term brand integrity and network quality.
• Provide excellent customer service, address concerns proactively, and continually focus on solutions for both internal and external stakeholders.
• Highly organized, with strong written and verbal communication, negotiation, and presentation skills; able to manage multiple priorities in a fast-paced environment.
• Utilize Numotion Leadership Principles to perform their job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Required Qualifications, Skills & Experience

• 3–5 years of experience in franchise sales or business development, ideally within service, medical, or fitness sectors.
• Strong understanding of the franchise lifecycle, including FDD compliance and ethical sales practices.
• Proficiency with franchise CRM systems such as FranConnect, HubSpot, or Salesforce.
• Excellent communication, negotiation, and coaching abilities.
• Demonstrated strength in risk assessment, problem-solving, and influencing decision-makers.
• Highly organized with strong written and verbal communication skills

Physical Work Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel up to 30% to tradeshows, franchise locations, corporate headquarters, and discovery day events.
• Capable of working in office, showroom, and warehouse environments as needed.
• Must be able to sit or stand for extended periods during meetings, training sessions, and site visits.
• Occasional lifting of materials or equipment (up to 40 lbs.) during store setup or operational assessments.
• Comfortable navigating construction zones or unfinished retail spaces during buildouts.
• Ability to use standard office equipment and digital tools for documentation, communication, and presentations.

At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Spinlife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Spinlife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

This position is located in Remote.

Please start your application process by filling out our online form here: Director of Franchise Sales Retail Application Form

Inside Sales Representative

Category

Sales

Job Location

REMOTE, US

Position Type

Full-Time/Regular

SpinLife, the retail division of Numotion, is the nation's largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.

With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products – we provide personalized care and ongoing support. Now, we're expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.

We're expanding our team and looking for high-performing Inbound Sales Representatives to help deliver expert guidance and compassionate service to our growing customer base.

Position: Inbound Phone Sales Representative Industry: Durable Medical Equipment (DME) & Mobility Type: Remote | Full-Time | Consumer-Facing Compensation: Non Exempt position with a Base annual salary of $33,000 + commission Top Performers have the potential to Earn: Up to $100,000 annually with commission.

Overview

This is a fast-paced, transactional sales role focused on converting inbound phone, chat, and virtual inquiries into sales. You'll help customers find the right DME and mobility products while providing expert product recommendations and follow-through. Success in this position requires a sales-first mindset, strong computer skills, and comfort navigating multiple systems during interactions.

What You'll Do

• Respond to inbound consumer inquiries via phone, chat, and video consultations.
• Identify customer needs and recommend appropriate product solutions
• Close sales efficiently and effectively within a short sales cycle
• Create and manage quotes, tasks, and follow-ups through order completion
• Communicate shipping, delivery, warranty, and return policies
• Collaborate with internal departments and manufacturers to ensure order accuracy and timeliness
• Stay current on product offerings, policies, and sales best practices through ongoing training
• Maintain compliance with company procedures and regulatory requirements
• Provide compassionate, responsive service that supports customer independence

Required Experience & Skills

• Experience in the DME or mobility equipment space (scooters, wheelchairs, lift chairs)
• Minimum 3 years of inbound consumer sales experience (ecommerce or retail preferred)
• High sales velocity with a proven track record of:
  • High conversion rates
  • Effective cross-selling and upselling
  • Strong consultative sales approach
• Strong verbal and written communication skills
• Ability to multitask while navigating multiple systems during calls
• Reliable, distraction-free home office with high-speed internet
• Highly organized and capable of managing a high volume of leads and tasks
• Dedicated to follow-through and delivering an excellent customer experience

Preferred Qualifications

• Familiarity with CRMs, order management systems, or video-based selling tools
• Assistive Technology Professional (ATP) training or certification

Key Attributes for Success

• Self-motivated, results-driven, and consistently meets or exceeds sales goals
• Professional, empathetic, and confident phone presence
• Strong team player who communicates effectively across departments
• Tech-savvy, adaptable, and able to learn new tools quickly

Work Environment & Physical Requirements

• Primarily desk-based remote work; prolonged computer and phone use
• Occasional lifting (up to 10 lbs)
• Frequent use of hands for typing and system navigation

Why Join SpinLife?

• Competitive base + uncapped commission
• Medical, dental, vision, 401(k), life, and disability benefits
• Inclusive and mission-driven workplace
• Opportunity to improve lives and empower independence every day

At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Spinlife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Spinlife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

This position is located in Remote.

Please start your application process by filling out our online form here: Inside Sales Representative Application Form

Lead Service and Sales Technician

Category

SpinLife

Job Location

570 N US Highway 441, Lady Lake, Florida

Position Type

Full-Time/Regular

SpinLife, the retail division of Numotion, is the nation's largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.

With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products – we provide personalized care and ongoing support. Now, we're expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.

Job Purpose

The Lead Service and Sales Technician plays a critical role in delivering exceptional customer experiences through expert installation, repair, and preparation of products for delivery. As a subject matter expert (SME), this individual will handle complex technical inquiries and contribute to key initiatives aimed at enhancing service and repair operations. This role also supports sales efforts, including quoting and estimating, with a focus on identifying in-field upsell and cross-sell opportunities. A strong commitment to customer satisfaction and technical excellence is essential.

The pay range for this position is $24.40-$31.72 Hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Key Responsibilities

• Conduct in-home assessments and site evaluations; create detailed technical drawings and written quotes for commercial and retail projects.
• Execute all technical and physical aspects of jobs both in-shop and on-site.
• Monitor daily job status to ensure all parts, approvals, and preparations are complete.
• Support the Technical Operations Manager with shop operations, including scheduling, maintenance, and organization.
• Diagnose and troubleshoot equipment and service issues using available resources and manufacturer guidance.
• Assist in maintaining company vehicles, tools, and equipment; ensure a clean and safe work environment.
• Deliver outstanding customer service in all interactions, maintaining strong relationships with clients and referral sources.
• Educate customers and caregivers on proper equipment use and maintenance.
• Complete all job-related documentation accurately and promptly.
• Participate in ongoing training and stay current with industry trends and best practices.
• Continuously improve processes related to receiving, delivery, installation, and reporting.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Required Qualifications, Skills & Experience

• Valid state driver's license with a clean driving record.
• High school diploma or GED.
• 3–5 years of experience in a service or technical role.
• Strong customer service orientation and a positive, team-focused attitude.

Preferred Competencies and Qualifications

• Experience in the mobility industry is highly desirable.
• Excellent communication and presentation skills.
• Strong technical aptitude and problem-solving skills.
• Ability to work independently and take initiative.
• Demonstrated empathy and compassion for customers.
• High attention to detail and pride in workmanship.

At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Spinlife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Spinlife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

570 N US Highway 441, Lady Lake, FL.

Please start your application process by filling out our online form here: Lead Service and Sales Technician Application Form

SpinLife Field Service Technician

SpinLife is looking for qualified Durable Medical Equipment Field Service Technicians who meet the following requirements:

Must be able to provide repairs on:

• Mobility Scooters
• Power Wheelchairs
• Lift Chairs

Preferred to be able to provide repairs on:

• Hospital Beds
• Patient Lifts
• Vehicle Lifts

Job Requirements:

• Must have relevant electro-mechanical skills and experience
• DME/HME product repair experience is a requirement
• Manufacturer service training
• Ability to effectively communicate via phone and email
• Ability to provide quick and courteous service
• Willingness to comply with and sign the SpinLife FST agreement, W-9 form and complete a brief assessment.

This is an independent contractor position. Once your application has been completed, a member of our service department will respond to you within 5 business days. We look forward to hearing from you!

If you are a qualified candidate, we look forward to reviewing your cover letter and resume. No phone calls, please!

Please start your application process by filling out our online form here: Field Service Technician Application Form